Host Agreement

• You run the experience: staff, guides, vehicles, boats, equipment, permits, safety and the welfare of guests. You are an independent business, not our employee or agent.
• We show your listing, take bookings and payments on your behalf, send confirmations and reminders, handle cancellations and refunds under the policy you chose, and pay you.

• Before you can take bookings, you give us your business details and, where your activity needs them, your tourism, forest, adventure or boat licence and insurance. We check them and show a verified badge when approved.
• Keep them current. We remind you before an expiry date; if a required licence or insurance lapses, your listings are paused automatically until you upload the renewal. Existing bookings stay with you, but you must not run an activity without the licence it needs.
• Tell us straight away if a licence is suspended or a government order stops your activity.

• Describe the experience truthfully: what is included and not, duration, meeting point, fitness and age limits, safety measures, and real photos of your own experience.
• Set your prices, options, group size, start times and one of our four cancellation policies. You can change them; bookings already made keep the terms they were made on.
• Keep your calendar accurate. Block dates you cannot run, so travellers cannot book them.
• We may edit listings for clarity or format, ask you to correct them, or pause listings that are misleading or unsafe.

• We charge a commission on each booking, deducted from the amount the traveller paid. The standard rate is 15%; the rate that applies to you is shown in your host dashboard, and a booking keeps the rate in force when it was made. Community hosts in our community programme pay 0%.
• Your earning for a booking becomes due once the experience date has passed, and is paid to your verified bank account in the next payout run, with the bank reference (UTR) shown in your dashboard.
• When a traveller cancels, you keep your share of whatever part is not refunded. When you cancel, the traveller gets a full refund and you are not paid for that booking.
• You are responsible for your own income tax and GST on your earnings. Your dashboard lists every booking, our commission and each payout. We charge GST on our commission where it applies and give you a tax invoice for it.

• Honour every confirmed booking. Check guests in with the booking reference or pass.
• If you must cancel (weather, a closure, safety), do it as early as possible from your dashboard (Bookings → Cancel this session), so travellers are told and refunded. Repeated cancellations for other reasons may lead to your listings being paused.
• Use travellers' personal data only to run their booking. Do not add them to marketing lists, share their details, or contact them for anything else.
• Do not ask travellers to pay you outside Explore IQ for bookings made here, or to cancel and rebook directly.

Only travellers who completed a booking can review you. You can reply publicly once to each review. We do not remove honest negative reviews; you can report a review that breaks the rules and we will look at it.

You must follow the safety rules for your activity, brief guests before they start, use certified equipment, and carry insurance that covers guests where the law or your licence requires it. You agree to compensate us for claims made against us that arise from how you ran an experience, unless we caused the loss.

You can unpublish your listings and close your host account at any time; bookings already confirmed must still be honoured or cancelled with a full refund. We can suspend or end this agreement for fraud, safety problems, serious or repeated complaints, or a breach of it, and we tell you why. Earnings already due are still paid.

This agreement is governed by Indian law and courts at Kochi, Kerala have jurisdiction.

• IQ Nexhaz Global LLP
• Contact form: explore.nexhaz.com/contact (we reply within 2 working days)