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Cancellation & Refunds

Last updated 2 November 2026 · IQ Nexhaz Global LLP

Every experience shows its cancellation policy on the listing and at checkout, before you pay. The policy shown when you booked is the one that applies, even if the host changes it later. The refund is worked out automatically from the start time of your experience (India time), so the amount you see when you cancel is the amount you get.

1. The four policies

PolicyIf you cancel
FlexibleFull refund if you cancel at least 24 hours before the start. Less than that: no refund.
ModerateFull refund up to 5 days before the start; 50% up to 24 hours before. Less than that: no refund.
StrictFull refund up to 14 days before the start; 50% up to 7 days before. Less than that: no refund.
Non-refundableNon-refundable.

Once the experience has started, or if you do not turn up, it can no longer be cancelled and is not refunded.

2. How to cancel

Go to My bookings, open the booking and choose Cancel. You see the exact refund before you confirm. You get a confirmation by email or WhatsApp, and the host is told straight away so the seats can be offered to others.

3. Changing the date

While a full refund would still apply, you can move your booking to another available date and time of the same experience, up to 2 times, from My bookings. The price you paid stays the same, and you get a new confirmation.

4. When the host or we cancel

You get a full refund, whatever the policy, when:

  • the host cancels the session;
  • it cannot run because of weather, a forest department or government closure, or a safety advisory;
  • seats were taken by someone else before your payment completed;
  • the experience is materially different from the listing (for example a key inclusion is missing). Tell us within 48 hours with details and we will review it with the host.

Where possible we offer another date as an alternative, but the choice is yours.

5. How refunds are paid

  • Refunds go back to the original payment method (the same UPI account, card or bank account) through Razorpay. We cannot refund in cash or to a different account.
  • We start the refund as soon as the booking is cancelled. Banks usually show it within 5 to 7 working days; UPI is often faster.
  • Our platform fee is included in the refund in the same proportion: a 100% refund returns everything you paid. Payment gateway charges are not deducted from your refund.
  • If a refund has not arrived after 7 working days, contact us with your booking reference and we will send you the bank reference number to trace it.

6. Contact